How To Troubleshoot And Fix The Situation When The ADM HA Is Not Working
Article ID: CTX261991
Updated On:
Description
One of the possible error conditions reported in the deployment is where in the GUI System -> Deployment the following symptoms are reported:
Heartbeats are not received from the secondary
Data synchronization has failed on secondary
Apart of the information displayed in GUI on primary node, there may be the following further observations:
- the secondary node is not running
- the secondary node is running, but mas_hb_monit process is not running
Resolution
- if the file /mpsconfig/mas_hb_monit.conf is corrupted – manually fix the values
- if the file /mpsconfig/mas_hb_monit.conf is missing – copy the file from /mps/mas_hb_monit.conf and manually fix the file
To recover the values from mas_hb_monit.conf, the file /mpsconfig/mas_hb_monit.tmp may be used. Usually it is necessary to only fill 2 values:
- peer_ip
- virtual_ip_alias
- the file is corrupted
- the file is missing
- if the file /mpsconfig/mas_hb_monit.conf is missing – copy the file from /mps/mas_hb_monit.conf and manually fix the file
To recover the values from mas_hb_monit.conf, the file /mpsconfig/mas_hb_monit.tmp may be used. Usually it is necessary to only fill 2 values:
- peer_ip
- virtual_ip_alias
Problem Cause
The most probable causes are related to the file /mpsconfig/mas_hb_monit.conf:- the file is corrupted
- the file is missing
Issue/Introduction
This article helps to troubleshoot and fix one of the possible fault situations related to Citrix ADM HA.
Additional Information
CTX261729 - Processes, Logs And Configuration Files Participating in Citrix ADM High Availability
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