Codec H.265 not working in HDX session

Codec H.265 not working in HDX session

book

Article ID: CTX253834

calendar_today

Updated On:

Description

H.265 not getting utilized in the HDX session with the below settings: 

Followed the link: 
https://docs.citrix.com/en-us/receiver/windows/current-release/improve/h-265-video-encoding.html

Studio Policy set: 
    1. Graphic Status indicator - Disabled
    2. Moving Image Compression - Disabled
    3. Optimize for 3D graphics workload - Enabled
    4. Target Frame Rate - 30 fps
    5. Use hardware encoding for video codec - Enabled
    6. Use Video codec for compression - For the Entire Screen
    7. Visual Quality - Always lossless


Fix
Please set the Visual Quality policy to HIGH or LOW in Studio.

Note:  H.265 does not currently support lossless, so the engine falls back to H.264 for lossless graphics.

Issue/Introduction

Policies are set as per https://docs.citrix.com/en-us/receiver/windows/current-release/improve/h-265-video-encoding.html so as to utilize H.265 in HDX session. However the Status indicator inside the HDX session shows H.264 in use instead of H.265.