XenApp/XenDesktop 7.15 LTSR CU2 and CU3: VDA Intermittently Blue Screens With BugCheck Code 0x50

XenApp/XenDesktop 7.15 LTSR CU2 and CU3: VDA Intermittently Blue Screens With BugCheck Code 0x50

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Article ID: CTX249872

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Updated On:

Description

VDA intermittently blue Screens With BugCheck Code 0x50.

Memory Dump Analysis shows:

Process ID [0]
Thread ID [0]
IDENTITY: NonPrimaryClient/NoIdentity.
Executing Processor Architecture is x64.
Debuggee is in Kernel Mode.
Debuggee is a kernel mode dump file.
Event Type: Exception.
Exception Faulting Address: 0xffffe002fa182a3e.
BugCheck Code: 0x50.
Exception Code: 0xC0000005.
Second Chance Exception Type: STATUS_ACCESS_VIOLATION (0xC0000005).
Exception Sub-Type: Write Access Violation.

Exception Hash (Major/Minor)

Hash Usage : Stack Trace:
Excluded : nt!KeBugCheckEx+0x0
Excluded : nt!MiSystemFault+0x10b2
Excluded : nt!MmAccessFault+0x219
Excluded : nt!KiPageFault+0x317
Major+Minor : wdica!MakeOnePacket+0x424
Major+Minor : wdica!SendSomeData+0xfe
Major+Minor : wdica!FlushManagement+0xf1
Major+Minor : wdica!TerminalChannelWrite+0xb2a
Major+Minor : wdica!WdChannelWrite+0xe
Minor : picadd!_IcaCallSd+0x2ba
Minor : picadd!IcaCallDriver+0x28b
Minor : picadd!IcaWriteChannel+0x724
Minor : PICAVC!PicaWriteVC+0x4a5
Minor : picadm!FileWriteStreamEx+0x43a
Minor : picadm!FileWriteStream+0x17f
Minor : picadm!FileWrite+0x3dc
Minor : picadm!PdmFsdWrite+0x3ce
Minor : picadm!OwWriteFsd+0x1c2
Minor : picadm!WriteMaximumIoSizeChunks+0x5b
Minor : picadm!NonCachedWrite+0x1ef
Minor : picadm!OwCommonWrite+0xada
Minor : picadm!OwFsdWrite+0x264
Minor : mup!MupiBypassMupAndCallUncProviderDirectly+0x36
Minor : mup!MupFsdIrpPassThrough+0xdb
Minor : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x25a
Minor : fltmgr!FltpDispatch+0xb2
Minor : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x25a
Minor : fltmgr!FltpDispatch+0xb2
Excluded : nt!IopSynchronousServiceTail+0x32b
Excluded : nt!NtWriteFile+0x694
Excluded : nt!KiSystemServiceCopyEnd+0x13
Unknown : 0x0000000077e22352

 

Resolution

Private LD0410 for picadd.sys has been created to address the issue. Contact Citrix support to get the private for 7.15 LTSR CU2 and CU3. Public fix for this will most likely be included in 7.15 LTSR CU4.

Problem Cause

Known issue in the product.

Issue/Introduction

XenApp/XenDesktop 7.15 LTSR CU2 and CU3: VDA Intermittently Blue Screens With BugCheck Code 0x50