Error "An error occurred while configuring print queue, printer driver may not be used in conjunction with a non-inbox port monitor"

Error "An error occurred while configuring print queue, printer driver may not be used in conjunction with a non-inbox port monitor"

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Article ID: CTX239344

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Updated On:

Description

Virtual Desktops 7.18 - USB Printer redirection is not working for Thin clients
Printer Type : Local USB printer

Error message : An error occurred while configuring print queue "Printer Name" in session . Printer driver "Printer Name" may not be used in conjunction with a non-inbox port monitor.

Printer driver may not be used in conjunction with non-inbox port monitor

User-added image
Same is working fine for Windows FAT clients.
 

Resolution

Enable COM port and LPT port redirection via policies
- AllowComPortRedirection : Allowed
- AutoConnectClientComPorts : Allow
- AllowLptPortRedirection : Allow 
- AutoConnectClientLptPorts : Allow

Problem Cause

COM port and LPT port redirection was not enabled which was causing it to not work in Citrix/ICA session for Thin clients

Issue/Introduction

"An error occurred while configuring print queue HP LaserJet in session 1. Printer driver HP LaserJet may not be used in conjunction with a non-inbox port monitor." while trying to redirect USB Printers to thin client ICA sessions

Additional Information

https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/ica-policy-settings/port-redirection-policy-settings.html
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/configure-com-ports-and-lpt-redirection-using-registry.html
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/ica-policy-settings/usb-devices-policy-settings.html
https://support.citrix.com/article/CTX232422
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-settings/usb-devices-policy-settings.html#client-usb-device-redirection-rules