Outlook profile fails to load with Error: "Your Outlook data file cannot be configured."

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Article ID: CTX238629

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Updated On:

Description

Outlook profile fails to load with error "Your Outlook data file cannot be configured. C:\Users\<username>\AppData\Local\Microsoft\Outlook\ - OFFICE365.OST.

Resolution

  1. Connect VDA through RDP to the VDA with an admin account.
  2. Delete the local profile from System Advanced Settings.
  3. Delete all the local user profile folders containing the name of the user.
  4. Log off and log back in and launch Outlook again.

Problem Cause

Local user profiles were corrupt and new profile folders were created on every logon.
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