Outlook profile fails to load with Error: "Your Outlook data file cannot be configured."
Article ID: CTX238629
Updated On:
Description
Outlook profile fails to load with error "Your Outlook data file cannot be configured. C:\Users\<username>\AppData\Local\Microsoft\Outlook\ - OFFICE365.OST.
Resolution
- Connect VDA through RDP to the VDA with an admin account.
- Delete the local profile from System Advanced Settings.
- Delete all the local user profile folders containing the name of the user.
- Log off and log back in and launch Outlook again.
Problem Cause
Local user profiles were corrupt and new profile folders were created on every logon.
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