Citrix ADC VPX Instances on SDX are "Out of Service" After Upgrade from 12.1 48.18 to 12.1 49.23

Citrix ADC VPX Instances on SDX are "Out of Service" After Upgrade from 12.1 48.18 to 12.1 49.23

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Article ID: CTX238350

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Updated On:

Description

After upgrading both SVM and VPX from 12.1 48.18 to 12.1 49.23, VPX Instances on SDX are showing "Out of Service".
 

Resolution

To resolve this issue upgrade the SDX to any version above 12.1.50.x.

Workaround

As both the VPX instances are showing ‘out of service’ on SDX, it doesn't allow to change the password using Admin profile.

To restore the services to normal by changing the password (without %):
  1. SSH to ADC and run the following command: set system user nsroot nsroot
  2. Login to SVM, select instance, modify Admin Profile: ‘ns_nsroot_profile’
Post changes, VPX instances on SDX are UP.

Refer to Citrix Documentation for detailed information on troubleshooting upgrades: https://docs.citrix.com/en-us/citrix-adc/12-1/upgrade-downgrade-citrix-adc-appliance/troubleshooting.html

Problem Cause

Nitro login to get sessionid will not work if password contains special character like %