Access denied error for end users
Article ID: CTX238203
Updated On:
Description
End users are not able to launch apps since the user updated controllers. They receive error "Access Denied"
Resolution
Run Get-BrokerController and check the state of the controller. If the controller state is "Transitioning", then Follow below steps.
Once the state of the controller is verified to be "Transitioning", Go to Database server and locate the site database. Expand Tables and look for "chb_config.Site". Right click on it and select top 1000 rows.
Delete everything from the table till FROM.
Run command
Update [SitedatabaseName]. [chb_config].[Site]
Set BaseOU=Null
Reboot all the controllers.
Once the state of the controller is verified to be "Transitioning", Go to Database server and locate the site database. Expand Tables and look for "chb_config.Site". Right click on it and select top 1000 rows.
Delete everything from the table till FROM.
Run command
Update [SitedatabaseName]. [chb_config].[Site]
Set BaseOU=Null
Reboot all the controllers.
Problem Cause
While performing upgrade on introducing new controller, the controller are not fully upgraded in the Site DB.Issue/Introduction
User Launching any application gets error "Access Denied"
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