How to troubleshoot “Cannot Start App” or “Cannot start Desktop” when launching an App or Desktop
Article ID: CTX238163
Updated On:
Description
Note: This is a master overview article. The solutions for each of the root causes is present in child articles shown in the following tables.
The following error is displayed when launching an app “Cannot start App” or desktop: “Cannot start Desktop”
Where to Start Troubleshooting
Do you get the error when connecting directly to the StoreFront server?
- Make sure there are desktops available for the users to connect to
- Verify the machine the user is launching is not in maintenance mode
- Verify if the VDA is not unregistered
- Check if users are not able to resolve the FQDN of the delivery controllers
- Desktops in the delivery group configured to shut down after use did not shut down
- Check FAS server if it's able to issue user's certificate
Do you get the error only when connecting through NetScaler Gateway?
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