Error "Database on Server cannot be reached" when running Test-Site

Error "Database on Server cannot be reached" when running Test-Site

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Article ID: CTX237466

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Updated On:

Description

Error "Database on Server cannot be reached" when running Test-Site as below :
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This happens when we are using the alias of the SQL server instead of the actual fully qualified domain name.

Resolution

The Alias was only added to the host file. Hence, it failed while doing nslookup for the alias. Add the CNAME of the SQL server in the DNS and test again. Once the nslookup gives the correct output for the CNAME or Alias of the SQL server, issue should get resolved.

Additional Information

https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/manage-deployment/delivery-controllers.html