Secure web on iOS devices getting error: Cannot Open Page too many HTTP redirects

Secure web on iOS devices getting error: Cannot Open Page too many HTTP redirects

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Article ID: CTX237207

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Updated On:

Description

When user opens web link with secure web on iOS devices, below error comes up.

Error: Cannot Open Page too many HTTP redirects.
 

Secure web log from iOS device:
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NSLocalizedDescription = "too many HTTP redirects";
NSUnderlyingError = "Error Domain=kCFErrorDomainCFNetwork Code=-1007 \"too many HTTP redirects\" UserInfo= {NSErrorFailingURLStringKey=https://xx.xxxx.xx:8443/OCA/webssouser/websso.do?

Resolution

  1. Check the redirecting URL from logs.
  2. Add the following two points in NetScaler gateway issue
    • 1.0 Add “xx.xxx.xx:8443” as intranetApplication. 
    • 2.0 Add “xx.xxx.xxto the dns-suffixes in NSG.