Error: "Cannot Complete Your Request" Due to DNS Misconfiguration on StoreFront
Article ID: CTX235907
Updated On:
Description
The following error is displayed due to DNS misconfiguration on StoreFront:
Cannot Complete Your Request
Resolution
Complete the following steps to troubleshoot this issue:
- On the StoreFront server, go to the Citrix StoreFront management console > Server Group > Base URL, confirm that the StoreFront Base URL includes a full FQDN, not a hostname or an IP address.
Examples:
Base URL configured using Full FQDN: https://storefront.example.com
Base URL configured using hostname: https://storefront
Base URL configured using IP address: https://192.168.10.5
Base URL configured using Full FQDN: https://storefront.example.com
Base URL configured using hostname: https://storefront
Base URL configured using IP address: https://192.168.10.5
To change the Base URL, use the Change Base URL task. For more information, refer to Citrix Documentation - Change the base URL for a deployment
- For a single server deployment, on the StoreFront server, open the Command Prompt, ping the StoreFront Base URL, verify it resolves to the StoreFront server local IP address. If not, go to DNS Server and verify your DNS entry of the StoreFront Server is correctly configured.
Problem Cause
This issue is caused due to DNS misconfiguration on StoreFront.
Issue/Introduction
The following error is displayed due to DNS misconfiguration on StoreFront: Cannot Complete Your Request
Additional Information
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