Citrix Director: "Cannot Retrieve the data" for some VDA servers when checking machine details
Article ID: CTX235802
Updated On:
Description
On Director site/console, an error is seen stating it cant retrieve the data for the machine details for Server OS.
Resolution
Reset performance counters on the non working server(VDA) by following the below steps:
Run the command prompt as administrator and execute command lodctr /r.
After resetting the performance counter on the affected (non working) server, and after rebooting the server too, the issue was not seen and the data(IOPs) was displayed in the director console for the server.
Run the command prompt as administrator and execute command lodctr /r.
After resetting the performance counter on the affected (non working) server, and after rebooting the server too, the issue was not seen and the data(IOPs) was displayed in the director console for the server.
Problem Cause
performance counters needed a reset on the non working server
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