NetScaler 12.0 - Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections.

NetScaler 12.0 - Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections.

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Article ID: CTX234780

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Updated On:

Description

Customer unable to launch applications and VDA using StoreFront and XenDesktop 7.15 externally through NetScaler Gateway getting error regarding "Unable to allocate memory address"

  • Trace shows that customer is getting an internal ICA file
  • Beacons on storefront look correct.

Resolution

In Storefront do the following,
  • Select the store impacted, 
  • Select Configure Store Settings.
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  • Then Optimal HDX Routing -> Direct HDX connection-> manage Delivery Controllers
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  • Untick impacted Xendesktop farm.

Problem Cause

HDX routing setting incorrect

Issue/Introduction

Customer unable to launch applications and VDA getting error regarding "Unable to allocate memory address"