[XenDesktop 7.x]Mouse movement is sluggish in Acrobat Reader DC 17.012.20098
Article ID: CTX234028
Updated On:
Description
Running Xendesktop Enivronment 7.x, using legacy graphics mode for Xendesktop and recently upgraded Adobe reader to version : :Acrobat Reader DC 17.012.20098" after the Upgrade mouse is sluggish in HDX session.
Resolution
Workaround
Use older version of Adobe reader DC and enable legacy graphics mode.
NOTE: Legacy graphics mode is not tested or supported with modern operating systems: Windows Desktop OS: 8, 8.1, 10 or Windows Server 2012, 2012 R2 & Windows Server 2016.
Recommendations
Request Adobe to provide a way to disable use of 32-bit cursors in their app so it will function properly with Legacy Graphics. We cannot make Legacy Graphics support 32-bit cursors.
NOTE: Solution shared by Adobe to Disable the Scalable attribute cursor feature from Adobe which is implemented in new release of Adobe reader DC does not resolve the issue.
Create a DWORD at the following path:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\
DWORD: bShouldUseScalableCursor Value: 0
Problem Cause
Adobe Reader DC upgrade to version DC 17.012.20098 introduced 32-bit cursor which is not supported with Citrix Legacy graphics mode.Legacy graphics, being legacy, does not support 32-bit cursors and the cursor rendering is performed on the server which means the cursor cannot be rendered locally on the endpoint which results in poor cursor performance.
Issue/Introduction
Additional Information
