XD 7.15 LTSR - Installation failed on Local Host Cache Storage Error 1619

XD 7.15 LTSR - Installation failed on Local Host Cache Storage Error 1619

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Article ID: CTX233248

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Description

When migrating from XD 7.6 LTSR to XD 7.15 LTSR, installation could fail with the following error :

Installation of The Local Host Cache Storage (LocalDB) failed with error code 1619.
User-added image

Installation logs are not giving more details.

=== Verbose logging started: 3/8/2018  14:21:03  Build type: SHIP UNICODE 5.00.9600.00  Calling process: C:\Windows\SYSTEM32\msiexec.exe === 
MSI (c) (A4:B0) [14:21:03:289]: Resetting cached policy values 
MSI (c) (A4:B0) [14:21:03:289]: Machine policy value 'Debug' is 0 
MSI (c) (A4:B0) [14:21:03:289]: ******* RunEngine: 
          ******* Product: E:\Support\SQLLocalDB2014\x64\SqlLocalDB.msi 
          ******* Action: 
          ******* CommandLine: ********** 
MSI (c) (A4:B0) [14:21:03:289]: Client-side and UI is none or basic: Running entire install on the server. 
MSI (c) (A4:B0) [14:21:03:289]: Grabbed execution mutex. 
MSI (c) (A4:B0) [14:21:03:289]: Cloaking enabled. 
MSI (c) (A4:B0) [14:21:03:289]: Attempting to enable all disabled privileges before calling Install on Server 
MSI (c) (A4:B0) [14:21:03:289]: Incrementing counter to disable shutdown. Counter after increment: 0 
MSI (s) (80:B4) [14:21:03:289]: Running installation inside multi-package transaction E:\Support\SQLLocalDB2014\x64\SqlLocalDB.msi 
MSI (s) (80:B4) [14:21:03:289]: Grabbed execution mutex. 
MSI (s) (80:58) [14:21:03:419]: Resetting cached policy values 
MSI (s) (80:58) [14:21:03:419]: Machine policy value 'Debug' is 0 
MSI (s) (80:58) [14:21:03:419]: ******* RunEngine: 
          ******* Product: E:\Support\SQLLocalDB2014\x64\SqlLocalDB.msi 
          ******* Action: 
          ******* CommandLine: ********** 
MSI (s) (80:58) [14:21:03:421]: Machine policy value 'DisableUserInstalls' is 0 
MSI (s) (80:58) [14:21:03:426]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038 
MSI (s) (80:58) [14:21:03:429]: SRSetRestorePoint skipped for this transaction. 
MSI (s) (80:58) [14:21:03:431]: File will have security applied from OpCode. 
MSI (s) (80:58) [14:21:49:798]: Note: 1: 2203 2: C:\Windows\Installer\5384d.msi 3: -2147287035 
MSI (s) (80:58) [14:21:49:799]: MainEngineThread is returning 1619 
MSI (s) (80:B4) [14:21:49:799]: No System Restore sequence number for this installation. 
MSI (s) (80:B4) [14:21:49:825]: User policy value 'DisableRollback' is 0 
MSI (s) (80:B4) [14:21:49:825]: Machine policy value 'DisableRollback' is 0 
MSI (s) (80:B4) [14:21:49:825]: Incrementing counter to disable shutdown. Counter after increment: 0 
MSI (s) (80:B4) [14:21:49:828]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (80:B4) [14:21:49:828]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (80:B4) [14:21:49:828]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1 
MSI (c) (A4:B0) [14:21:49:841]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1 
MSI (c) (A4:B0) [14:21:49:842]: MainEngineThread is returning 1619 
=== Verbose logging stopped: 3/8/2018  14:21:49 ===

Environment

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Resolution

To avoid any 1619 error during installation, you need to exclude CD drive (physical/virtual) from antivirus real-time scan or wait for the real-time scan to scan all files in installation ISO media.
MSI error 1619 means that the installation package could not be opened:
https://msdn.microsoft.com/en-us/library/windows/desktop/aa376931(v=vs.85).aspx 

Problem Cause

Antivirus McAfee was blocking SqlLocalDB.msi (or other MSI included in ISO) until it has been scanned.
The file is locked by AV so MSI Installer considers it as not accessible.
Then installation failed with MSI error 1619