XenDesktop 7.15 - "Tablet Input Service" getting enabled after installing VDA software

XenDesktop 7.15 - "Tablet Input Service" getting enabled after installing VDA software

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Article ID: CTX232944

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Description

XenDesktop 7.15 - "Tablet Input Service" getting enabled after installing VDA software


Instructions

1. Why is the service “Tablet Input Service" set to automatic by the Citrix VDA install? 

Answer :
Tablet input service is a windows service and helps optimize windows for tablet PC's with touch screens.
It can be disabled on purpose via group policy to optimize performance on Thin clients / Normal Pc's(Non-touch) where the service isn't required.
https://www.windows-security.org/windows-service/tablet-pc-input-service.


2. Why is this service required ?

Answer :
We install Multi touch driver, device and service.
This is part of ICAWS installation ( Desktop VDA).

The MS service is required to avoid issues like: https://support.citrix.com/article/CTX220770

We are not sure if we actually enable the service or this is default Microsoft behavior when the touch device is detected.
(service depends on: PnP{Plug and Play})

Following behaviors is noticed :
 
  • Device disabled – service stopped:
 User-added image
 
  • This is happens when you enable device:
User-added image
 
 

Issue/Introduction

Information about Table input service with respect to XenDesktop components