How to shadow in XenApp 7.15
Article ID: CTX232723
Updated On:
Description
How to shadow in XenApp 7.15
Instructions
From Director, use the shadow user feature to view and work directly on a user's virtual machine or session. The user must be connected to the machine that you want to shadow. Verify this by checking the machine name listed in the user title bar.- In the User Details view, select the user session
- Activate shadowing for the selected user session:
- For machine monitoring in the Activity Manager view, click Shadow
- For session monitoring in the User Details view, locate the Session Details panel and click Shadow. After the connection initializes, a dialog box prompts you to open or save the .msrcincident file
- Open the incident file with the Remote Assistance Viewer, if not already selected by default
- A confirmation prompt appears on the user device
- Instruct the user to click Yes to start the machine or session sharing
- For additional control, ask the user to share keyboard and mouse control
- Streamline Microsoft Internet Explorer browsers for shadowing
- Configure your Microsoft Internet Explorer browser to automatically open the downloaded Microsoft Remote Assistance (.msra) file with the Remote Assistance client.
- To do this, you must enable the Automatic prompting for file downloads setting in the Group Policy editor:
- Computer Configuration > Administrative Templates > Windows Components > Internet Explorer > Internet Control Panel > Security Page > Internet Zone > Automatic prompting for file downloads.
- By default, this option is enabled for Sites in the Local intranet zone. If the Director Site is not in the Local intranet zone, consider manually adding the Site to this zone.
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