Unable to install Secure Mail Public version for iOS - Incompatible app
Article ID: CTX231078
Updated On:
Description
Issue
---------------
Unable to install Secure Mail Public version for iOS - Incompatible app
Logs
-------------
Xcode Logs
Dec 14 09:29:52 iPhone WorxMailAppStore[985] <Notice>: -[NSFileManager(MdxEncryption) ctxRemoveItemAtPath:error:]: errno=2
Dec 14 09:29:52 iPhone WorxMailAppStore(libsqlite3.dylib)[985] <Error>: BUG IN CLIENT OF libsqlite3.dylib: database integrity compromised by API violation: vnode unlinked while in use: /private/var/mobile/Containers/Data/Application/0E318B91-A088-4F96-BEAA-E9D8DB7763A3/Documents/ExchangeMail.sqlite
Dec 14 09:29:57 iPhone WorxMailAppStore[986] <Notice>: CTXLogger : User preferences are not yet available. Returning from Logger initializer..
Dec 14 09:29:59 iPhone kernel(Sandbox)[0] <Notice>: Sandbox: WorxMailAppStore(986) System Policy: deny(1) dynamic-code-generation
Dec 14 09:29:59 iPhone kernel(Sandbox)[0] <Error>: WorxMailAppStore(986) System Policy: MAP_JIT requires the dynamic-codesigning entitlement
Dec 14 09:29:52 iPhone WorxMailAppStore(libsqlite3.dylib)[985] <Error>: BUG IN CLIENT OF libsqlite3.dylib: database integrity compromised by API violation: vnode unlinked while in use: /private/var/mobile/Containers/Data/Application/0E318B91-A088-4F96-BEAA-E9D8DB7763A3/Documents/ExchangeMail.sqlite
Dec 14 09:29:57 iPhone WorxMailAppStore[986] <Notice>: CTXLogger : User preferences are not yet available. Returning from Logger initializer..
Dec 14 09:29:59 iPhone kernel(Sandbox)[0] <Notice>: Sandbox: WorxMailAppStore(986) System Policy: deny(1) dynamic-code-generation
Dec 14 09:29:59 iPhone kernel(Sandbox)[0] <Error>: WorxMailAppStore(986) System Policy: MAP_JIT requires the dynamic-codesigning entitlement
Debug logs:
2017-12-14T10:29:42.147+0100 | ba05c829ec641e75 | DEBUG | http-nio-18443-exec-30 | com.sparus.nps.engine.ruler.syntree.deploy.DeployPackageRulePool | exclude DeployResourceAction{type=IPA, resourceId=47, packages=[PackageRef{packageId=1193, linkey='DGA_IBE_TEST_EURO_ENROLL_DEVICE_1'}], installType=ONDEMAND, platform=IOS}: duplicate
2017-12-14T10:29:42.147+0100 | ba05c829ec641e75 | DEBUG | http-nio-18443-exec-30 | com.sparus.nps.engine.ruler.syntree.deploy.DeployPackageRulePool | exclude DeployResourceAction{type=IPA, resourceId=7, packages=[PackageRef{packageId=1193, linkey='DGA_IBE_TEST_EURO_ENROLL_DEVICE_1'}], installType=ONDEMAND, platform=IOS}: duplicate
2017-12-14T10:29:42.147+0100 | ba05c829ec641e75 | DEBUG | http-nio-18443-exec-30 | com.sparus.nps.engine.ruler.syntree.deploy.DeployPackageRulePool | exclude DeployResourceAction{type=IPA, resourceId=7, packages=[PackageRef{packageId=1193, linkey='DGA_IBE_TEST_EURO_ENROLL_DEVICE_1'}], installType=ONDEMAND, platform=IOS}: duplicate
Solution
============
On XenMobile Server, check whether multiple instances of the Secure Mail public app are being made available for installation on the device (Disable apps included). Only one Secure Mail app should be made available to install on any single device
Resolution
Only one Secure Mail app should be made available to install on any single device (managed by delivery group)
---------------
Unable to install Secure Mail Public version for iOS - Incompatible app
additional information:
Environment
---------------
XM 10.6 RP2 | on premise |cluster 2 nodes
Secure Mail public app store version
Logs
-------------
Xcode Logs
Debug logs:
On XenMobile Server, check whether multiple instances of the Secure Mail public app are being made available for installation on the device (Disable apps included). Only one Secure Mail app should be made available to install on any single device
Problem Cause
Issue---------------
Unable to install Secure Mail Public version for iOS - Incompatible app
additional information:
Environment
---------------
XM 10.6 RP2 | on premise |cluster 2 nodes
Secure Mail public app store version
Logs
-------------
Xcode Logs
Dec 14 09:29:52 iPhone WorxMailAppStore[985] <Notice>: -[NSFileManager(MdxEncryption) ctxRemoveItemAtPath:error:]: errno=2
Dec 14 09:29:52 iPhone WorxMailAppStore(libsqlite3.dylib)[985] <Error>: BUG IN CLIENT OF libsqlite3.dylib: database integrity compromised by API violation: vnode unlinked while in use: /private/var/mobile/Containers/Data/Application/0E318B91-A088-4F96-BEAA-E9D8DB7763A3/Documents/ExchangeMail.sqlite
Dec 14 09:29:57 iPhone WorxMailAppStore[986] <Notice>: CTXLogger : User preferences are not yet available. Returning from Logger initializer..
Dec 14 09:29:59 iPhone kernel(Sandbox)[0] <Notice>: Sandbox: WorxMailAppStore(986) System Policy: deny(1) dynamic-code-generation
Dec 14 09:29:59 iPhone kernel(Sandbox)[0] <Error>: WorxMailAppStore(986) System Policy: MAP_JIT requires the dynamic-codesigning entitlement
Dec 14 09:29:52 iPhone WorxMailAppStore(libsqlite3.dylib)[985] <Error>: BUG IN CLIENT OF libsqlite3.dylib: database integrity compromised by API violation: vnode unlinked while in use: /private/var/mobile/Containers/Data/Application/0E318B91-A088-4F96-BEAA-E9D8DB7763A3/Documents/ExchangeMail.sqlite
Dec 14 09:29:57 iPhone WorxMailAppStore[986] <Notice>: CTXLogger : User preferences are not yet available. Returning from Logger initializer..
Dec 14 09:29:59 iPhone kernel(Sandbox)[0] <Notice>: Sandbox: WorxMailAppStore(986) System Policy: deny(1) dynamic-code-generation
Dec 14 09:29:59 iPhone kernel(Sandbox)[0] <Error>: WorxMailAppStore(986) System Policy: MAP_JIT requires the dynamic-codesigning entitlement
Debug logs:
2017-12-14T10:29:42.147+0100 | ba05c829ec641e75 | DEBUG | http-nio-18443-exec-30 | com.sparus.nps.engine.ruler.syntree.deploy.DeployPackageRulePool | exclude DeployResourceAction{type=IPA, resourceId=47, packages=[PackageRef{packageId=1193, linkey='DGA_IBE_TEST_EURO_ENROLL_DEVICE_1'}], installType=ONDEMAND, platform=IOS}: duplicate
2017-12-14T10:29:42.147+0100 | ba05c829ec641e75 | DEBUG | http-nio-18443-exec-30 | com.sparus.nps.engine.ruler.syntree.deploy.DeployPackageRulePool | exclude DeployResourceAction{type=IPA, resourceId=7, packages=[PackageRef{packageId=1193, linkey='DGA_IBE_TEST_EURO_ENROLL_DEVICE_1'}], installType=ONDEMAND, platform=IOS}: duplicate
2017-12-14T10:29:42.147+0100 | ba05c829ec641e75 | DEBUG | http-nio-18443-exec-30 | com.sparus.nps.engine.ruler.syntree.deploy.DeployPackageRulePool | exclude DeployResourceAction{type=IPA, resourceId=7, packages=[PackageRef{packageId=1193, linkey='DGA_IBE_TEST_EURO_ENROLL_DEVICE_1'}], installType=ONDEMAND, platform=IOS}: duplicate
On XenMobile Server, check whether multiple instances of the Secure Mail public app are being made available for installation on the device (Disable apps included). Only one Secure Mail app should be made available to install on any single device
Was this article helpful?
Yes
No
Powered by
