Getting error “Windows cannot find C:\progra~1\citrix\secure access client\nsauto.exe” with Citrix Full VPN
Article ID: CTX230602
Updated On:
Description
At logon time we receive the error "Windows cannot find 'c:\Program'. Make sure you typed the name correctly, and then try again.".
Resolution
This issue has been fixed in latest 11.1 and 12.0 NetScaler release.
Windows VPN plugin uses short names (dos style path name where longest name will be 8 characters and it won’t have space) for launching nsauto.exe.
In short names as space won’t be present, VPN plugin doesn’t add quotes around path. But looks like, the customer’s machine is not in default configuration and that’s why short name generation has failed. Please create a bug for tracking this issue.
Problem Cause
NtfsDisable8dot3NameCreation =2 means it is volume dependent.
So it seems the C: volume NtfsDisable8dot3NameCreation is disabled.
And thus the shortcut end up using the long name.
When you have Windows AutoLog-ON feature enabled on your NetScaler Gateway appliance, during logon the client is unable to find the "nsauto.exe" file because the path to the file is incorrectly truncated.
So it seems the C: volume NtfsDisable8dot3NameCreation is disabled.
And thus the shortcut end up using the long name.
When you have Windows AutoLog-ON feature enabled on your NetScaler Gateway appliance, during logon the client is unable to find the "nsauto.exe" file because the path to the file is incorrectly truncated.
Windows VPN plugin uses short names (dos style path name where longest name will be 8 characters and it won’t have space) for launching nsauto.exe.
In short names as space won’t be present, VPN plugin doesn’t add quotes around path. But looks like, the customer’s machine is not in default configuration and that’s why short name generation has failed. Please create a bug for tracking this issue.
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