Synchronization State for WEM Agents shows question mark (?) on WEM Administration Console
Article ID: CTX229024
Updated On:
Description
- Synchronization State for WEM Agents shows a question mark (?) or red cross on the WEM Administration console.
Resolution
Configure the following script to be executed on every reboot for the WEM agents machines:
net stop “Citrix WEM Agent Host Service” /yDEL "C:\Program Files (x86)\Citrix\Workspace Environment Management Agent\Local Databases\"*.db
TIMEOUT 5
net start “Citrix WEM Agent Host Service”
net start “Netlogon”
TIMEOUT 40
"C:\Program Files (x86)\Citrix\Workspace Environment Management Agent\AgentCacheUtility.exe" -refreshcache
Problem Cause
The agent cache refresh is having a delay to be executed to then synchronize with the WEM server.
Issue/Introduction
The only way for then to get the green check mark is by running the command to refresh the cache maually on each agent "C:\Program Files (x86)\Citrix\Workspace Environment Management Agent\AgentCacheUtility.exe -refreshcache".
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