This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

Install the Root CA cert manually after upgrading the iOS Receiver 7.3

---

Instructions

1. Send a copy of the CA Certs (Root CA and Intermediate CA ) by email to iOS device.
2. Open the cert (attached in the email) and you will get an option to Install.
3. Click the Install button and you will get a warning message. Proceed further to click install.
4. Provide the password(if any) to install the cert.
5. Now you can see the cert has been installed and you will see  "Done".
6. Make another change under Settings > General > About > Certificate Trust Settings, and there is a section called "ENABLE FULL TRUST FOR ROOT CERTIFICATES".
7. Under it lists the certificate that you have installed on the device. Once enabled, you are done.

This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.

In some scenarios , After upgrading the receiver from 7.2 to 7.3 on ios devices found that the Root CA cert is missing or not fetching , So We have to manually install the Root CA cert in the device once again.