On Director 7.14 with LC7755, Getting error "Cannot retrieve the data. View Director server event logs for further information."
Article ID: CTX228626
Updated On:
Description
On Director 7.14 with LC7755 installed, getting error "Cannot retrieve data across Director. Unexpected Server Error. View Director server agent logs for further information (Refer Citrix KB Article CTX130320)." when searching users.
Resolution
There seems to be version mismatch for DirectorPluginSyncInterface.dll and DirectorVdaPlugin.dll and upgrading to Director version 7.15 resolves the issue.
Problem Cause
Director plugin DLLs version mismatch.
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