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Article ID: CTX227387
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Updated On:
Description
VDA shows up as unregistered in the Studio console.
Error: "The trust relationship between this workstation and the primary domain failed"
Resolution
To troubleshoot this issue:
- Verify the VDA is part of the domain. You can find this information in the VDA's System Properties or in the DNS console of the domain controller.
- Check the VDA's DNS and network settings to verify you can reach the domain controller from the VDA.
- Check the trust relationship between the VDA and the domain controller by running "Test-ComputerSecureChannel" cmdlet within an Admin Powershell window
- If the test returns False, you can determine the best correction method for your environment, such as manually rejoining the VDA to the domain or resetting the machine password.
Note: To manually reset the machine password on the VDA from the elevated Powershell window run the following command.
PS C:\> Test-ComputerSecureChannel -Repair
Problem Cause
This issue can occur if:
- The VDA did not join the domain correctly.
- The trust relationship between the VDA and the domain controller failed.
- DNS name resolution might not be working.
- The domain controller can't be reached.
The VDA must be joined successfully to the domain so the VDA can register with the Site.