Error 'Event ID 1480...', Unable to Launch MS Visio Application When Opening Local File
Article ID: CTX226565
Updated On:
Description
When users attempt to open a MS Visio file from their local computer, the application fails to start with the following error: "App" failed to start. The Citrix server is unable to process your request to start this published application. Please try again. If the problem persists, contact your administrator.
On the VDA, we get error Event ID 1480: Failed to launch application App with command line '"C:\Program Files\...." ' on client 'xxx' for domain/user 'xxx' in session 'x'. Ensure that the application is installed and that the user has permission to launch it.
Resolution
Changing the location of the published app from “%ProgramFiles%...” to “C:\Program Files…” resolves the issue.
Problem Cause
ConfigurationIssue/Introduction
When users attempt to open a MS Visio file from their local computer, the application fails to start with the following error: "App" failed to start
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