iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"

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Article ID: CTX226123

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Updated On:

Description

iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"
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Resolution

Install the root ca certificate on iOS device.

Problem Cause

The root ca certificate is not trusted on the iOS devices.
 2017-07-20T11:04:08.039+0800 AGTunnelerWARNING (3)-[AGSecureSocket SSLHandshake]SSL Handshake failed, the AG server certificate received is not trusted
 2017-07-20T11:04:08.039+0800 AGTunnelerWARNING (3)-[AGSecureSocket connect:withPort:]connection failed on fd 32, errno = 0. Could not enable ssl.
 2017-07-20T11:04:08.039+0800 AGTunnelerWARNING (3)-[AGSocket AGSocketEvent:withEvent:]AGSocket AGSocketEvent: Connection Failed. Event: 0x21
 2017-07-20T11:04:08.040+0800 Secure Mail.ASIHttpRequestERROR (2)-[ASIHTTPRequest handleNetworkEvent:]Inside handleNetworkEvent::kCFStreamEventErrorOccurred calling handleStreamError
 2017-07-20T11:04:08.040+0800 Secure Mail.ASIHttpRequestERROR (2)-[ASIHTTPRequest handleStreamError]handleStreamError::UnderlyingError.domain=kCFErrorDomainCFNetwork, error.code=120, error.description=Error Domain=kCFErrorDomainCFNetwork Code=120 (null)" UserInfo={_kCFStreamErrorDomainKey=5
 2017-07-20T11:04:08.040+0800 Secure Mail.ASIHttpRequestINFO (4)-[ASIHTTPRequest handleStreamError]self.error is nil in handleStreamError
 2017-07-20T11:04:08.041+0800 Secure Mail.ASIHttpRequestERROR (2)-[ASIHTTPRequest handleStreamError]Received error that was determined to NOT to be an untrusted SSL error with errorDomain=kCFErrorDomainCFNetwork, errorCode=120, description=Error Domain=kCFErrorDomainCFNetwork Code=120 (null)" UserInfo={_kCFStreamErrorDomainKey=5
 2017-07-20T11:04:08.041+0800 Secure Mail.ASIHttpRequestINFO (4)-[ASIHTTPRequest unscheduleReadStream]Removing readStream from run loop 0x1740b77c0
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