SecureHub prompting for login even though timeout is correctly set or even while using non MDX apps
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Article ID: CTX226121
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Updated On:
Description
SecureHub keeps prompting to login randomly even though the timeouts are correctly set on XMS server.
Environment
This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.
Resolution
Correct the configuration as the logs say "Invalid Server Configuration" by disabling Password Caching and Encrypts Secrets using Password
Steps to Disable
Go to XenMobile client properties by Clicking on Settings > Client > Client Properties.
1. ENABLE_PASSWORD_CACHING--> Set to false
2. ENCRYPT_SECRETS_USING_PASSCODE--> Set to false
Problem Cause
Citrix PIN is disabled under client properties, however Password Caching and Encrypt Secrets using Passcode was enabled (It is specific to Citrix PIN).
In the logs we see:
"2017-05-06T20:25:20.668-0700","Secure Hub","INFO ( 4)","com.citrix.work.profile.ProfileHelper:oldPasswordCaching = true oldCitrix PIN =false",32596,32743,Secure Hub, , ,0
"2017-05-06T20:25:20.668-0700","Secure Hub","INFO ( 4)","com.citrix.work.profile.ProfileHelper:newPasswordCaching = true newCitrix PIN =false",32596,32743,Secure Hub, , ,0
"2017-05-06T20:25:20.668-0700","Secure Hub","INFO ( 4)","com.citrix.work.profile.ProfileHelper:PasswordCaching =trueand Citrix PIN =false set in Account record.Invalid server configuration. Ignored the flags. ",32596,32743,Secure Hub, , ,0
Issue/Introduction
Android-SecureHub-prompting-for-login-even-though-device-is-locked-or-when-using-apps even the timeout is correctly set
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