Occasional GNOME Startup Failures on the Linux VDA

Occasional GNOME Startup Failures on the Linux VDA

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Article ID: CTX225703

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Updated On:

Description

Occasionally, GNOME sessions on your RHEL 7.2 or CentOS 7.2 VDA might fail to start up, and the following error message appears:

"Something has gone wrong."
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Resolution

For the GNOME issue, google the errors reported to find a solution. If the errors reported are similar to those mentioned in Problem Cause, try either of the following solutions:

  • Solution1:
    Perform the steps below to remove and reinstall the "Virtualization Host" and "Server with GUI" groups:
    1. Delete the Machine Catalog and the Delivery Group.
    2. Run the klist -li 0x3e4 purge command on the Delivery Controller.
    3. Leave the domain and run the rm -f  krb5.keytab command on the Linux server.
    4. Run the yum groupremove -y "Virtualization Host" "Server with GUI" command.
    5. Run the yum groupinstall -y "Virtualization Host" "Server with GUI" command.
    6. Execute ctxinstall.sh.
    7. Recreate the Machine Catalog and the Delivery Group.
  • Solution2:
    Upgrade RHEL 7.2 to RHEL 7.3.

Problem Cause

Check whether the GNOME sessions can be launched from the console. If the GNOME sessions cannot be launched from the console, the root cause is with GNOME issue, not with the VDA. Check /var/log/messages and /var/log/Xorg.*.log for further investigation. In the case below, GNOME errors indicate that something is wrong with the GNOME installation.
/var/log/messages:
Jun  5 18:19:35 Xrh72s-sssd Gnome-session[4920]: WARNING: Application 'Gnome-settings-daemon.desktop' failed to register before timeout
Jun  5 18:19:35 Xrh72s-sssd Gnome-session: Unrecoverable failure in required component Gnome-settings-daemon.desktop
Jun  5 18:19:35 Xrh72s-sssd Gnome-session: Gnome-session[4920]: WARNING: Application 'Gnome-settings-daemon.desktop' failed to register before timeout
Jun  5 18:19:35 Xrh72s-sssd Gnome-session: (Gnome-shell:5220): GLib-GIO-ERROR **: Settings schema 'org.Gnome.shell' is not installed
Jun  5 18:19:35 Xrh72s-sssd kernel: traps: Gnome-shell[5220] trap int3 ip:7f66854a9643 sp:7ffed85bda20 error:0
Jun  5 18:19:35 Xrh72s-sssd abrt-hook-ccpp: Process 5220 (Gnome-shell) of user 745600500 killed by SIGTRAP - dumping core