Deployment of Secure Hub is failing -"VPP internal Error"

Deployment of Secure Hub is failing -"VPP internal Error"

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Article ID: CTX225250

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Updated On:

Description

Deployment of Secure Hub will fail with the error message "Sending installation command Citrix Secure Hub -VPP internal"

Device Logs will show below errors

2017-06-23T09:20:17.478+1000 |   | ERROR | pool-10-thread-1 | com.citrix.ios.vpp.wsclient.request.VPPRequest | Apple feedback: The sToken has been revoked
2017-06-23T09:20:18.540+1000 |   | ERROR | pool-11-thread-1 | com.citrix.ios.vpp.wsclient.request.VPPRequest | Received a negative response from VPP Server for request: {"errorMessage":"The sToken has been revoked","errorNumber":9625,"status":-1}
2017-06-23T09:20:18.542+1000 |   | ERROR | pool-11-thread-1 | com.citrix.ios.vpp.wsclient.cron.VPPImportTask | Error while getting VPP accounts from DB: ErrorCode returned by Apple: {code=9625, reason='The sToken has been revoked'}

Environment

This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.

Resolution

  • Removed the association of licenses with serial number as hidden from Databaase under VPP table.
  • Removed the VPP account from the XMS server and rebooted the server.
  • Regenerated the VPP token from Apple Portal and added on XMS.
  • Rebooted the XMS.

Problem Cause

  • Checked and found VPP licenses were showing serial number as hidden on XenMobile Console.

  • Unable to disassociate VPP license from XMS, Removed the hidden devices from DB under VPP table but issue still persists.

Issue/Introduction

Deployment of Secure Hub is failing -VPP internal Error