XenApp/XenDesktop 7.x: VDAs Fail To Register With Delivery Controllers After Scheduled Reboot
Article ID: CTX224308
Updated On:
Description
Reboot schedule is set to reboot the VDAs and after the scheduled reboot VDAs fail to register with the delivery controllers.
The below events are logged on the Delivery Controller under Application logs
Event ID Error 1065 The Citrix Broker Service failed to determine the base settings needed for the Virtual Desktop Agent of machine 'xxxxx.yyyy.zzzzz'.
Please restart this machine and if this problem persists, see Citrix Knowledge Base article CTX126990.
Environment
Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
Resolution
Set these keys on the Delivery Controllers:
HKEY_LOCAL_MACHINE\Software\Citrix\DesktopServer\MaxTimeBeforeStuckOnBootFaultSecs DWORD Value: 30000
HKEY_LOCAL_MACHINE\Software\Citrix\DesktopServer\MaxTimeBeforeUnregisteredFaultSecs DWORD Value: 30000
MaxTimeBeforeStuckOnBootFaultSecs - How long to wait in seconds after a machine started but did not receive any notification from the HCL that the VM tools are running. After this timeout a machine's fault state would be set to StuckOnBoot.
MaxTimeBeforeUnregisteredFaultSecs - How long to wait in seconds after a machine started but remains unregistered with the Broker (with or without attempting to register). After this timeout a machine's fault state would be set to Unregistered.
The effect of these registry keys will be to allow more time for the VDAs to register.
HKEY_LOCAL_MACHINE\Software\Citrix\DesktopServer\MaxTimeBeforeStuckOnBootFaultSecs DWORD Value: 30000
HKEY_LOCAL_MACHINE\Software\Citrix\DesktopServer\MaxTimeBeforeUnregisteredFaultSecs DWORD Value: 30000
MaxTimeBeforeStuckOnBootFaultSecs - How long to wait in seconds after a machine started but did not receive any notification from the HCL that the VM tools are running. After this timeout a machine's fault state would be set to StuckOnBoot.
MaxTimeBeforeUnregisteredFaultSecs - How long to wait in seconds after a machine started but remains unregistered with the Broker (with or without attempting to register). After this timeout a machine's fault state would be set to Unregistered.
The effect of these registry keys will be to allow more time for the VDAs to register.
Problem Cause
To investigate why the VDA's are not registering within the the default time please collect CDF Traces from VDA and DDC.
Was this article helpful?
Yes
No
Powered by
