Citrix Cloud runs periodic health checks on Cloud Connectors to ensure that they are operational. As part of the health checks a programmatic ping is sent to the Connector from Citrix Cloud. If Citrix Cloud is unable to contact the Cloud Connector, the Connector will be considered offline. Offline connectors will impact service availability and prevent maintenance.

If a Connector goes into the offline state, the Resource Location and individual connector machine will be marked with a warning and a notification will be sent to the Administrator.

Resource Location View:


Cloud Connector View:


Possible causes of this include:

1. The Cloud Connector machine is powered off.
2. The Cloud Connector machine is experiencing network connectivity issues.
3. The Citrix Cloud Agent System and Citrix Cloud Agent WatchDog services are not in a running state on the Cloud Connector machine.

1. Ensure that the Cloud Connector machine is powered on.
2. Ensure that the Cloud Connector has proper network connectivity. If Cloud Connector machine is experiencing network connectivity issues, restore network connectivity and ensure that the addresses specified in the product documentation are accessible.
3. Restart individual Citrix Cloud services if any are not running. The machine could also be rebooted so that all services are automatically started.
4. Check event viewer for specific reasons on why services are not running.