PicaSessionAgent.exe crashes with Faulting Module MSVCR120.dll while accessing Remote PC. When the issue happens, the display on the physical PC goes black and the ICA session fails to connect.

Log Name: Application
Source: Application Error
Date: 4/28/2017 4:46:22 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxx
Description:
Faulting application name: PicaSessionAgent.exe, version: 7.13.0.39, time stamp: 0x58a49a28
Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0cc7
Exception code: 0xc0000005
Fault offset: 0x000000000005a44f
Faulting process id: 0x658
Faulting application start time: 0x01d2c05f5bfab249
Faulting application path: C:\Program Files\Citrix\ICAService\PicaSessionAgent.exe
Faulting module path: C:\WINDOWS\system32\MSVCR120.dll

This issue is specific to Remote PC's.

Public fix for this issue is integrated into 7.14 Current Release and 7.15 LTSR (Initial Release). 

Fix: while disabling the HID (Human Interface Device) devices during connect, ignore device arrival notifications.

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Problem Cause

PicasessionAgent.exe is crashing due to a race condition. When we are disabling the device, hidden window gets device arrival notification where we clear the HardwareId vector cache. This causes  a trap while iterating through vector elements for  comparing the HardwareIds.  
 

PicaSessionAgent.exe Crashes with Faulting Module MSVCR120.dll while Accessing Remote PC

Reference:

Fixed issues
http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-14/whats-new/fixed-issues.html

Fixed issues
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/whats-new/7-15-ltsr-initial-release-/fixed-issues.html

[#LC6384]
Attempts to disconnect from a RemotePC session running on a touch-enabled device can result in a black screen that cannot be recovered.