Secure Mail gives Error: Your organization does not allow this action
Article ID: CTX222933
Updated On:
Description
- User opens Secure Mail.
- Goes into Contacts.
- Selects a contact.
- Clicks on the contacts phone number.
- Sees error message: Your organization does not allow this action.
Resolution
On the XMS:
- Go to Secure Mail settings > App Interaction > Restricted open-in exception list.
- Make sure that the Android (or iOS) intents are populated in that field, particularly:
- {action=android.intent.action.DIAL}
- {action=android.intent.action.CALL}
Problem Cause
The Restricted open-in exception list.did not have any entries in it.
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