Error: "Your account cannot be added using this server address" When Adding a Store on Receiver
Article ID: CTX222900
Updated On:
Description
The following error is seen while adding a store on Citrix Receiver:
"Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead."
Resolution
1. Modify the store address the user input in the Receiver to be same with StoreFront Base URL.
2. Utilize the https address instead of http address.
3. Convert AGService folder in the IIS to application.
Problem Cause
The added store address is not accessible due to one of the following reason:
1. Store Address is not valid.
2. Communication protocol is not https.
3. The folder \Web\Sites\AGService is empty.
Issue/Introduction
The following error is displayed when adding a store on Receiver:
"Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead."
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