Steps for deploying Wacom DTU1141/F Signature Pad in XenDesktop with Windows Receiver
Article ID: CTX222789
Updated On:
Description
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
If both Wacom tablet and DisplayLink of Wacom are redirected into ICA session, mouse pointer positioning is not accurate in primary screen(local original screen rather than Wacom display screen) once session window is extended to two monitors. There is a horizontal displacement of mouse pointer. For example, if you right-click mouse at a coordinate (50,100), menu will appear at (100,100). To solve the issue,DisplayLink mustn't be redirected into ICA session and the session window should be set to full-window mode.
Environment
Resolution
Do not redirect DisplayLink device to ICA session and Citrix does not support this scenario. Please refer to https://citrixready.citrix.com/wacom-co-ltd/wacom-dtu-1141.html for more details.
1. Install Wacom driver in VDA
2. Install Wacom tablet driver and DisplayLink driver to your local Windows
3. Configure "USB devices Policy" in Policy as following and apply it to your delivery group
· Client USB device redirection
· Client USB device optimization rules
Mode=00000002 VID=056A PID=0336 class=03 #DTU-1141
· Client USB device redirection rules
Allow: VID=056A PID=0336 #DTU-1141
4. Add a rule to below registry item
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\ICA Client\GenericUSB\DeviceRules with value "Allow: VID=056A PID=0336 #DTU-1141" 
5. After launching the ICA session, check on Redirect following Wocam Co.. LTD-... to ICA session only
6. Press combination key "Windows and P" to make sure "Project to a connected screen" is in Extend mode
7. Drag the session window to the middle of the two monitors 
8. Click Full-screen in Desktop Viewer Toolbar
9. Calibrate Pen in ICA session as following:
in ICA session, select Start Menu->Wacom Tablet Properties->Calibrate->DTU-1141
10. Click Pen and select "Display Toggle" from drop-down menu
11. Click the button on the pen
12. It works as expected
Problem Cause
To redirect DisplayLink to ICA session is not supported.
Additional Information
Recommended versions of XenDesktop and drivers:
XenDesktop 7.11 or higher
DisplayLink: 7.6M2 (7.6.56275.0) or 8.1.848.0
Wacom Tablet: 6.3.11-4 or 6.3.20-7
