Citrix Cloud Connector Troubleshooting Guide

Citrix Cloud Connector Troubleshooting Guide

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Article ID: CTX221535

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Description

The first step in troubleshooting Connector issues is to Run the Cloud Connector Connectivity Check Utility tool. 
Communication errors are often the root cause for many problems involving Cloud Connectors. The tool will aide in identifying any of the commonly misconfigurations resulting in communication issues. 

Troubleshooting Steps (Problem + Solution)
 

ProblemSolution
Run the Connector Connectivity Check Utility

The tool tests the reachability of the Citrix Cloud and its related services and should be the fist step in troubleshooting.

Note: It can also be used to configure proxy settings on the Cloud Connector.		CTX260337
Connector version is no longer supported. 
Version.png		CTX338480
 
Microsoft .NET Framework required for Citrix Cloud Connector setup.

.net.png		CTX338491
A clean install of the new Citrix Cloud Connector is required.

clean.png		CTX338493
IE Enhanced Security Configuration is blocking installation. 

IE.png		CTX338495

Connection Failed when testing connection under XMS PKI entity.

Connection.png
 		CTX338492
Unable to search for groups when managing user assignments.

UserGroups.png		CTX338496
Citrix Cloud Connector Connectivity check tool keep reporting
that it is not able to connect to Messaging.		CTX338497
 

Additional Information

Cloud Connector Check Utility  

Citrix Cloud Connector Requirements .

New Azure Active Directory Support for Citrix Cloud Administrators .


Identity workspace is used for all communication between XenMobile Service and on premise cloud connector. Refer below link to further troubleshoot XenMobile Service. The specified link contains all the API's used with the Identity workspace. 
https://core.citrixworkspacesapi.net/Help

 
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