Unable to add machines to an existing catalog with error "Failed to add computer account because it is locked
Article ID: CTX221398
Updated On:
Resolution
We at times may run into issues with adding machines to an existing catalog with the error: "Failed to add computer account because it is locked".
The following steps need to be followed to resolve the same:
- Remove the account from the catalog identity pool using: Remove-AcctADAccount -IdentityPoolName xxx -AdAccountName xxx -Force
- Remove the machine account from ADIdentity Pool. Check the start count for the identity pool by: Get-AcctIdentityPool -IdentityPoolName xxx.
- Now re-import the account to the catalog from Studio and tried to add a machine. If it fails,
- Remove the AD account from the Domain Controller. Check if the ADAccount is removed from the pool.
- Add the new machines again.
We should be able to add the machines successfully to the catalog.
The following steps need to be followed to resolve the same:
- Remove the account from the catalog identity pool using: Remove-AcctADAccount -IdentityPoolName xxx -AdAccountName xxx -Force
- Remove the machine account from ADIdentity Pool. Check the start count for the identity pool by: Get-AcctIdentityPool -IdentityPoolName xxx.
- Now re-import the account to the catalog from Studio and tried to add a machine. If it fails,
- Remove the AD account from the Domain Controller. Check if the ADAccount is removed from the pool.
- Add the new machines again.
We should be able to add the machines successfully to the catalog.
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