This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.


Citrix Receiver crashes when extending full-screen display to dual monitors.

Disable DirectX Video Acceleration in Receiver 4.5/4.6 by using Set Receiver local policy “Hardware Acceleration for graphics” as "Disabled". By default it is set to ON.

Refer additional resources section link to get more information and also steps to disable "Hardware Acceleration for graphics"

Problem Cause

Receiver crash was originally triggered by client side video decoder since it is unable to be enumerated out in the VMware VM (client machine) equipped with VMware SVGA 3D display adapter.

Improved User Experience: Hardware Decoding for Citrix Windows Receiver
https://www.citrix.com/blogs/2015/12/21/improved-user-experience-hardware-decoding-for-citrix-windows-receiver/