WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"
Article ID: CTX220568
Updated On:
Description
Random WEM Agent machines intermittently display the following pop up error message:
"WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"
Resolution
Increasing the amount of delegated vCPU and RAM resources on WEM Broker(s) to 4 vCPUs and 16 GBs of RAM.
Problem Cause
Low resources for CPU and RAM on the WEM broker. We saw on the agent service log:Exception -> ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient() : System.ServiceModel.ServerTooBusyException : The request to create a reliable session has been refused by the RM Destination. Server 'net.tcp://localhost:8286/AgentBrokerSvc/service' is too busy to process this request. Try again later. The channel could not be opened.
Exception -> ConfigurationDataSourcesHelper.CheckBrokerSvcConnection() : Broker Svc Check -> Failed
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