StoreFront Upgrade Failure:"An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop CitrixSubscriptionsStore service on computer."
Article ID: CTX219679
Updated On:
Description
Event ID 0: " Installation of '..\CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation."
CitrixMsi-CitrixStoreFront-x64 log file under C:\Windows\Temp\Storefront\
"An error occurred creating the snapshot: 'System.InvalidOperationException: Cannot stop CitrixSubscriptionsStore service on computer '.'. ---> System.ComponentModel.Win32Exception: The service cannot accept control messages at this time"
Resolution
Try to manually stop the CitrixSubscriptionsStore service.
It will fail with error:
-Reboot the server.
-Once it comes up, wait for the CitrixSubscriptionsStore service to start (as it is set to Automatic delayed).
-Stop the CitrixSubscriptionsStore service.
-Start it again.
-Proceed with the upgrade, it would be successful now.
It will fail with error:
-Reboot the server.
-Once it comes up, wait for the CitrixSubscriptionsStore service to start (as it is set to Automatic delayed).
-Stop the CitrixSubscriptionsStore service.
-Start it again.
-Proceed with the upgrade, it would be successful now.
Problem Cause
Unable to stop CitrixSubscriptionsStore service.
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