XenMobile Apps in authentication loop or crashing when returning to Secure Hub to do authentication
Article ID: CTX219350
Updated On:
Description
Secure Hub and apps (for example Secure Mail) end up in an authentication loop with Secure Hub showing the error message "Verify your credentials and try again", with the following options "Sign On" or "Quit". Sign On would bring you back to Secure Hub and start the loop all over again.
Resolution
Ensure the Server Property "xam.nsg.sso.simplified" (Netscalar (sic) Single SignOn) value is set to FALSE (Default Value)
This option can be found on XMS server under Settings > Server Properties.
Problem Cause
The Server Property setting "xam.nsg.sso.simplified" is not implemented on client side code yetIssue/Introduction
Secure Hub and XenMobile apps can end up in an authentication loop OR Secure Hub can crash when apps need to sign on before starting for the first time. This occurred with XMS 10 and Secure Hub 10.0.8 on all iOS devices (iOS 8.3 minimum).
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