Symptom 1:
WEM Policy/Settings are not applying, and the old Citrix Profile Management items are applying instead

Symptom 2:
WEM Policies are not applying to the WEM Agents

Solution 1: Bypass the WEM Cache via WEM Console

1. Access the WEM Console
2. Navigate to Administration > Agents
3. Navigate to Statistics Sub-Menu
4. Select Reset Actions...
   • 
5.  On the Reset Actions Pop-up Menu, select Registry Values, Environment Variables, Environment Settings
   • 
6. Select "Reset"
7. Close the Pop-up Menu
8. Right Click the Agent(s) and select "Refresh Agent Host Settings"

DISCLAIMER:
Take caution when editing any values in the registry as it can cause damage to the system.  Perform a backup of the machine before making any registry changes.
 

1. Access the Microsoft Registry of the Agent Machine/VDA Machine
2. Navigate to the following Registry Keys:
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UsvMachineConfigurationSettings
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UPMConfigurationSettings
3. Remove the Values within the Registry Keys listed above
4. Restart the Machine
   • This will force the VUEM UI Agent to re-apply the per-machine settings (Microsoft USV or Citrix UPM settings, respectively)

Problem Cause

In order to optimise Windows performance, Workspace Environment Management has two caches stored in the registry:

• a per-machine cache which stores non-user parameters (Microsoft USV, Citrix UPM) and
• one per-user cache which stores user parameters (assigned actions, start menu settings, etc.).

In some cases (e.g. migrating a profile from a WEM server to a GPO server and back), the cached settings may cause the Citrix WEM Agent not to apply some settings properly.