Secure Web - Error: Cannot open the page - too many http redirections

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Article ID: CTX218832

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Updated On:

Description

After the NSG Session times out and the user attempts to start Secure Web, the following error message appears "Cannot open the page - too many http redirections" - then it disappears and a message "Check your credentials - Logon" appears.

" 2016-11-11T08:02:45.345+0100 ",<CAMAUTH>,INFO (4),-[CAMAuthFulfiller onlineAuthFailedWithError:],"called for store <CAMStoreID: 86e7ea1efb25d9972e4563ae18ac38e6> with error Error Domain=com.citrix.Receiver.AuthManager Code=6 "CAMAuthManErrorCodeOutOfLicences" UserInfo={com.citrix.Receiver.AuthManager.DiagnosticDescription=The gateway is out of licences,
NSLocalizedDescription=CAMAuthManErrorCodeOutOfLicences}",-,com.apple.root.default-qos,e6b3,Secure Hub,/jenkins/workspace/iOS_SDK_AuthManager_Main/AuthManager/AuthManager/CAMAuthFulfiller.m,130
"

Resolution

If you see the above error within the logs, Ensure

1. Correct NetScaler licenses installed
2. Check Maximum number of users is not set to default (5).
Navigate to the below on NSG:
Configuration >NetScaler Gateway >Global Settings >Change Authentication AAA Settings. Now increase the value to allow additional sessions

Problem Cause

Incorrect configuration on Netscaler Gateway.

Issue/Introduction

After the NSG Session times out and the user attempts to start Secure Web, the following error message appears "Cannot open the page - too many http redirections" - then it disappears and a message "Check your credentials - Logon" appears

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