How to Collect Logs in Receiver for Chrome and Receiver for HTML5
Article ID: CTX217352
Updated On:
Description
This article describes how to collect logs for:
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Receiver for Chrome Client logs
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Receiver for Chrome Console logs
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Receiver for HTML5 Client logs
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Receiver for HTML5 Console logs
Instructions
Instructions to collect Receiver for Chrome Client logs
Complete the following steps to collect Receiver for Chrome client logs:
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Click on “Settings” button at the right bottom corner of the Receiver logon screen.
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Click “Start Logging” button to enable logging from the “Account” dialog.
Notice, the button changes to “Stop Logging”. This indicates logging is enabled.
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Close the “Account” dialog.
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Launch your XenDesktop/XenApp session on which the problem is reproducible.
Continue to work on the session to reproduce the issue. -
Once the problem is reproduced, close the session.
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Click the “Settings” button again to open the “Account” dialog.
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The “Account” dialog shows the list of log files captured.
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Moving the mouse on top of the file shows small arrow at the right
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Click on the
button to download and save the file. -
Save all the log files listed under “Log Files” and share it with the administrator or Citrix support engineer.
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Click on “Stop Logging”
Note: In case of Kiosk mode, files can be saved to a “USB removable device”.
Instructions to collect Receiver for Chrome console logs
Complete the following steps to collect Receiver for Chrome console logs:
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Open “chrome://inspect” page in chrome browser.
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Go to Apps tab.
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Click on “inspect” on all windows related to Citrix receiver : SessionWindow.html, Main.html (and its child nodes).
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Click on “console” in opened developer tool.
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Save the log via right click “save as” option to a file.
Instructions to collect Receiver for HTML5 client logs
2. For Citrix Workspace app HTML5 versions 1908 and later, open a new tab and navigate to siteurl/Clients/HTML5Client/src/SessionWindow.html#engineType=log, where siteurl is the URL of the Receiver for Web site (http://server.domain/Citrix/StoreWeb).
For Citrix Workspace app HTML5 versions 1907 and earlier, open a new tab and navigate to siteurl/Clients/HTML5Client/src/ViewLog.html, where site url is the URL of the Citrix Receiver for Web site (http://server.domain/Citrix/StoreWeb).
3. On the logging page, click Start Logging
4. On the Receiver for Web site, access a desktop or application using Receiver for HTML5
5. The log file generated for the Receiver for HTML5 session is shown on the logging page. You can also download the log file for further analysis.
Notes
- Logging will be enabled for subsequent session launches, and not for the current active session (if any)
- For Receiver for HTML5 version 2.2 and above a tool bar menu “Logging” has been added to enable and view the logs for Receiver for HTML5
Instructions to collect Receiver for HTML5 console logs
- Open Developer tools on the browser tab where session is running. For example, on chrome browser Developer tools can be found under “More Tools” option.
- Click on “console” in opened developer tool.
- Save the log via right click “save as” or by copying text.
For USB redirection related issues:
Workspace for Chrome (formerly known as Receiver for Chrome)
1. Before collecting the Workspace for Chrome (formerly known as Receiver for Chrome) logs, Please enable moreLogs for USB by adding the moreLogs configuration key in chromeAppPreferences in web.config file on the storefront.- chromeAppPreferences ='{"moreLogs":{"usb":true}}'
Workspace for HTML5 (formerly known as Receiver for HTML5)
1. Before collecting the Workspace for HTML5 (formerly known as Receiver for HTML5) logs, Please enable moreLogs for USB by adding the moreLogs configuration key in configuration.js file "moreLogs":{
"usb": true
}
2. Please share the logs from chrome://device-log as well
Issue/Introduction
