Error: Unable to launch your application; SSL error 29 through NetScaler gateway
Article ID: CTX217121
Updated On:
Description
Unable to launch apps through Netscaler Gateway Error: cannot launch app; SSL Error 29: proxy denied access to xxxxxx port 1494.
Applications can be launched by bypassing Netscaler and connecting directly to Storefront.
Resolution
Add an INAT rule on the NetScaler with public IP as the internal IP of the XA server(application host server) and Private IP as the NAT IP.
This way NetScaler will hit the internal IP which will NAT the traffic to NAT'ed IP which is reachable from NetScaler .
This way NetScaler will hit the internal IP which will NAT the traffic to NAT'ed IP which is reachable from NetScaler .
Problem Cause
- Since netscaler is in DMZ, netscaler was talking to backend storefront/xenapp servers over a natted IP.
- When DDC was giving IP address of XA server (application host server), its giving internal IP of the XA server instead of the natted IP.
- Netscaler cannot communicate with the internal IP and has to go through natted IP.
Issue/Introduction
This article briefs about the troubleshooting scenario in a NAT'ed Network environment
Additional Information
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