Office 365 Activation Error: Cannot Verify the License Currently Installed for This Product
Article ID: CTX216129
Updated On:
Description
Office 365 2016 Activation with error: Cannot verify the license currently installed for this product.
Resolution
UPM Policy Exclusion list – directories.
When Office 365 with Shared Computer Activation is installed, is recommended to exclude :ctx_localappdata!\Microsoft\Office\15.0\Licensing and/or !ctx_localappdata!\Microsoft\Office\16.0\Licensing on the Exclusion list – directories.
When Office 365 with Shared Computer Activation is installed, is recommended to exclude :ctx_localappdata!\Microsoft\Office\15.0\Licensing and/or !ctx_localappdata!\Microsoft\Office\16.0\Licensing on the Exclusion list – directories.
Problem Cause
Different Machine ID on the license folder of the user profile for Office 365 (2016), when logging to a different Machine.
Example: When a user logs on to a different VM the users UPM profile will be copied over to new VDA\VDI Machine, The activation from the previous profile was from a different VDA\VDI which has a different machine ID and it will not match the VDA\VDI they are currently logged on to.
Example: When a user logs on to a different VM the users UPM profile will be copied over to new VDA\VDI Machine, The activation from the previous profile was from a different VDA\VDI which has a different machine ID and it will not match the VDA\VDI they are currently logged on to.
Additional Information
For further information, refer: https://www.carlstalhood.com/citrix-profile-management/
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