XenDesktop VDA registration issues if Kaspersky AntiVirus not properly configured for exclusions

XenDesktop VDA registration issues if Kaspersky AntiVirus not properly configured for exclusions

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Article ID: CTX215248

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Updated On:

Description

Registration can fail due to Kaspersky blocking the brokeragent.exe process from updating the PersistedData folders.
These folders are used during the registration process as well as being redirected paths for the identity disk on MCS machines.

Error 1060: The Citrix Broker Service failed to apply settings on the virtual machine. Check that the virtual machine can be contacted from the controller and that any firewall on the virtual machine allows connections from the controller. See Citrix Knowledge Base article CTX126992. Error details: Exception 'Rejected' of type 'SetResult'

 

Environment

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Resolution

Add Brokeragent.exe process and the Citrix Program Files paths to the exclusions as per AV best practices.

Refer to Kaspersky specific support articles on how best to configure this.

http://support.kaspersky.com/9839

http://support.kaspersky.com/11769

Please review the Citrix recommended AntiVirus Guidelines.

http://support.citrix.com/article/CTX127030
 


Problem Cause

Kaspersky AV