Second profile fails on iOS enrollments - Connection to the server could not be established
Article ID: CTX215230
Updated On:
Description
Second profile installation failing on iOS device: "Error: Connection to the server could not be established"
Device logs:
Desc : Profile Installation Failed
Sugg : A connection to the server could not be established.
Domain : MCInstallationErrorDomain
Code : 4001
Server logs:
Refused request signed with Apple Cert because challenge was invalid
Resolution
- Ensure time on XMS (all the nodes) and the Netscalers are in sync.
- NTP server is recommended.
Problem Cause
Incorrect time on Netscaler and XenMobile servers.
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