Citrix Director: "Check Network Your Connection or View Server Event Logs for Future Information"
Article ID: CTX214741
Updated On:
Description
When attempting to navigate to the Filter page in Citrix Director user is presented with the following error: "Unexpected error. Check your network connection or view server event logs for future information".
Resolution
Enure that you first create a backup of the Database and take snapshots of all Delivery Controller servers.
To resolve the issue please perform following steps:
1. Stop the Monitoring Service on all of the Delivery Controller servers;
2. In Citrix Studio, on one of the Delivery Controller servers, select Configuration and then click on Monitoring under the Databases section. On the right-hand side under Monitoring click on Change Database. Remove the space between the comma after the Server name and the port number > save the change.
3. Start the Monitoring service.
The issue can also be resolved using PowerShell, following the steps below:
- Stop Monitor Data Collection,
- Delivery Controller server > powershell
- Set-MonitorConfiguration -DataCollectionEnabled $false
- Rename the database without a whitespace. You can do this by using SQL Management Studio.
- In Delivery Controller Powershell, run following commands
- Set-MonitorDBConnection -DataStore Monitor -DBConnection $null
- Set-MonitorDBConnection -DataStore Monitor -DBConnection "Server=Yoursqlserver;Initial Catalog=YourNewMonitoringDBName;Integrated Security=True"
- Start data collection
- Set-MonitorConfiguration -DataCollectionEnabled $True
Problem Cause
Issue is caused by extra space in a Monitor DB connection string, which is represented between the comma after the SQL server name and the SQL port.Example with the space:
- Server=SQL.domain.com, 1499;Initial Catalog=MonitorDB;Integrated Security=true
- Server=SQL.domain.com, 1499;Initial Catalog=Monitor DB;Integrated Security=true
Example without the space:
- Server=SQL.domain.com,1499;Initial Catalog=MonitorDB;Integrated Security=true
Issue/Introduction
Additional Information
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/technical-overview/databases#set-up-the-databases-from-the-site-creation-wizard
Specify the database names and addresses (location) on the Databases page in the site creation wizard. (See Database address formats.) To avoid potential errors when Director queries the Monitor Service, do not use whitespace in the name of the monitoring database.
