The new XenMobile Analyzer Tool is a cloud-based solution that allows XenMobile administrators to diagnose issues proactively and in real time. XenMobile Analyzer environmental checks can identify device issues, user enrollment issues, and authentication issues. Numerous use-cases and deployment options are supported including MDM, MDM + MAM, MAM-only and five different authentication scenarios on both iOS and Android mobile environments.

Citrix Cerebro functionality has now been integrated into XenMobile Analyzer!

Visit our YouTube channel for a demonstration of XenMobile Analyzer Tool. The XenMobile Analyzer Tool is currently available on the XenMobile Management Tools page .

Please note, XM Analyzer tool does not currently function in the Workspace. Citrix is aware of this issue and currently investigating.

Scheduling Periodic Health Check Using XenMobile Analyzer Tool

XenMobile Analyzer Tool now provides you with the facility to monitor your XenMobile environment periodically. You can choose the time and frequency of when the health check should run. During configuration you will have to provide an email address and this email will be used by the XenMobile Analyzer Tool to send notifications on the health check. The XenMobile Analyzer Tool runs health checks automatically at the scheduled intervals and sends you email notifications on the results of the health checks.  

Adding a New Health Check Schedule

1. After you have set up your test environment, select it from the list and click Add Schedule.

   

   Or, you can also do this when you are on the Report page of a completed test.

   

2. Click I Agree button to enable XenMobile Analyzer to store the test user credentials securely and click Continue.

   

3. Enter the user credentials used for testing and click Continue.

   

4. Select whether you want the health check to run Daily or Weekly and pick a time to run the health check. Select your time zone from the drop-down list.
   Next, select a date for the health checks to stop running.
   Finally, in the Recipients text-box, enter the email addresses (separated by comma if more than one) to which notification alerts about the scheduled tests will be sent.
   Click Save.

   

5. Your scheduled health check is created.

   

After you successfully schedule a health check, you will receive an email from xma_admin@citrix.com confirming that the schedule has been added. The health check will run at the scheduled time in XenMobile Analyzer Tool. And every time the scheduled health check runs, you will get the notification email on the status of the health check.

Editing a Health Check Schedule

• At any time, you can select the test environment where you want to edit the schedule and click Edit Schedule to change any of the variables entered. You can also pause/resume the health check schedule at any time using the ON/OFF switch.

  

Supported Test Environments for Adding Health Check Schedule

You will be able to only schedule tests which use:

• LDAP authentication
• Certificate authentication
• LDAP + Certificate based enrollment authentication

You will not be able to schedule tests which have the following type of enrollment:

• Invitation URL – because the invitation URL will be redeemed after the first enrollment and cannot be reused for next time.
• Two-factor authentication which uses Security Token – because the token will expire in a short period of time.
• Username + PIN enrollment
• Username + Password + PIN enrollment

Analyze and Troubleshoot a XenMobile Environment