Troubleshooting Checklist: Cannot send emails using Secure Mail
Article ID: CTX214448
Updated On:
Description
Do the following:
- Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors.
- Run the Secure Mail Test Application.
- Collect Exchange Server logs. For details, see the Microsoft documentation.
Additional Resources:
Full XenMobile Deployment Handbook
Other Troubleshooting Checklist Articles:
- Troubleshooting Checklist: Users cannot browse internal websites in Secure Web
- Troubleshooting Checklist: Exchange SSO is not working in Secure Notes for iOS, but does work in Secure Notes for Android.
- Troubleshooting Checklist: Users cannot send notes created using Secure Notes via Secure Mail
- Troubleshooting Checklist: In the ShareFile app, Secure Mail, or Secure Notes, the following error appears: "Your connection is unavailable. Only offline files can be accessed."
- Troubleshooting Checklist: In Secure Mail, a "Cannot authenticate to the server <FQDN> because the certificate is not valid” error appears.
- Troubleshooting Checklist: In Secure Mail, an “Access to your company network is not available” error appears.
- Troubleshooting Checklist: In Secure Mail, a “Verify your Single Sign-On credentials” error appears
- Troubleshooting Checklist: Emails are not syncing in Secure Mail, or email folders are not found, or Secure Mail is prompting users for a password multiple times
- Troubleshooting Checklist: Users cannot access apps in Secure Hub
- Troubleshooting Checklist: Cannot enroll and authenticate a device using Secure Hub
- Troubleshooting Checklist: Cannot get required apps on an iOS device
Issue/Introduction
This article has reference to sending mails using Secure Mail.
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